Managed Best IT Services

It’s been estimated that managed IT services can help you save up to 25% on your IT costs while boosting your productivity by an amazing 75%. Most businesses pay far too much for the IT services they get in-house. They have to pay for all manner of unnecessary costs in employee benefits, vacations days, and turnover. With Firebrain Solutions’ managed IT services, you’re only paying for the skills and services that you need. Both large companies and small businesses across Canada need technology to operate efficiently and to compete effectively. In numerous small businesses, IT resources are scarce and staff can be quickly overwhelmed with the day-to-day responsibilities of keeping an IT infrastructure up and running. If businesses fall behind in keeping up with backups, patches and security, chances are that the business will face an IT outage or another problem that will negatively impact its business.

Benefits Of Managed IT Services For Your Team

Managed services is a term that refers to the practice of outsourcing your company’s IT computer network support and management to improve business operations. Companies like ours would take the place of a full-time IT professional that you would normally have on staff. At Firebrain Solutions, we are a talented group of specialists that lightens the technological load for a number of clients, providing managed services and solutions to help them get on with the business of doing business. But that’s not the only advantage of managed services.

Business IT Support

Firebrain Solutions provides services including hardware installation and maintenance, CIO service, cloud services, backups, and disaster recovery. And because we’re outsourced, we don’t even need a place to sit.

24/7 peace of mind

Our managed services model is the heart of what we do. It’s like parachuting a full-service, dedicated IT solution into your business, without the hassles and investment of creating and staffing a department from scratch.

Reduced Risk

We assume and manage much of this risk for you, with specific industry knowledge, especially security and compliance issues. We are also able to decide how to avoid risk in these areas in the first place.

Compliance and Security

We are experts with PCI Compliance standards, so you can rest assured that your company is minimizing the risks associated with maintaining credit card numbers, client data, and sensitive competitive information.

Proactive Solutions

When you choose to outsource your IT as a proactive effort, you receive better performance, nearly zero downtime and fewer glitches. We help detect these problems to prevent them from becoming worse and turn into expensive repairs and increased downtime

Controlled + Predictable Spending

One of our managed services model benefits is the delivery of customized solutions for every client. This helps prevent worrying about the services that are covered and work with you on pricing options.

Level The Playing Field

Larger companies typically have in-house support services with a team of full-time IT professionals. Small to medium-sized businesses can’t afford that luxury on their own. One of the benefits of managed IT services is that outsourcing helps to gain the expertise and the insight that larger companies have. This can help level the playing field between you and your competition

Lower Costs

The ultimate benefit of a managed services models its ability to lower business costs. One of the costs that businesses don’t always remember is that MSPs help minimize the chance of expensive network disasters.

Access To IT Professionals

An MSP is essentially an in-house IT staff member but without the associated cost. When you work with Firebrain Solutions, you have access to our knowledgeable staff that is available at your convenience for any IT problem or question you have.

Vendor Management

We deal with software and hardware vendors, so you don’t have to deal with and complicated and technical conversations.

New Technology

A top advantage of managed services is how quickly new technology can be implemented into your business. We are able to start projects right away, saving you time and money.

Faster Response Time

When businesses work with Firebrain Solutions, they receive the quickest response time support. We are able to repair most network problems that your business may have from our network operations centre.

Stay Focused on Business

When a business has limited resources, it limits the time and attention of every manager. A key managed services benefit is helping you stay focused on your business needs and let us deal with the complex IT situations.

Expertise Without Extra Costs

According to the Centre for Economics and Business Research (CEBR), the cost of hiring an employee goes well beyond paying for their salaries.
When you factor in benefits, sick days, taxes and red tape, on average:

  • A business with one employee and one owner faces an average employment cost of $56,770 per worker
  • A typical business in the 20-49 employee range will pay $40,165 per worker

That’s basically the cost of one additional employee, per employee. What if you could take that $40,000-55,000 and put it directly to IT services, with no waste?

More Skillls At A Lower Cost
If you have a full-time IT staff, you need to worry about making sure everyone’s skills are completely up-to-date. So, you will likely have to worry about paying for training, up-training, certification and recertification. We take care of our own training, without transferring any of the costs or headaches on to you. We make sure our skills are always 100% up-to-date, certified and in line with what today’s businesses need. We update our skills and offerings, before you even know you need them.

Also, if a skilled IT employee leaves, they will take all of their experience, skills, certification and knowledge of your company with them. You have to spend thousands to hire, train and acclimate a new employee, just to get back to where you were before you lost the last employee.

Firebrain Managed IT Services Are Built Around Six Core Features:

Systems Administration

Complete management and maintenance of your operating systems, database servers and applications.


Offering advice and problem-solving service around the clock, or on any schedule you choose.

Monitoring & Reporting

Keeping a finger on the pulse of your entire network, ensuring it’s tuned, efficient and hassle-free.


Whether training your trainers or end-users, Firebrain provides expert guidance through remote sessions or on-site, one-on-one and group instruction.

Deployment & Support

Tailoring a world of technology to fit your specific needs, from strategy formulation to legacy systems migration, to hardware sourcing, maintenance and support.


Keeping your network and data safe with fully deployed security solutions, including firewall management, VPNs, dark web monitoring services and identity theft protection and intrusion detection monitoring.

In general, setting up an in-house IT department is quite expensive. To start with, you have to hire people with the right IT skills. For example, a business involved in high-frequency trading must hire the best programmers to set up its trading platform. Of course, such programmers typically command a six-figure salary. In addition, the business would have to buy and install IT hardware and software such as servers, databases, operating systems, and firewalls. Depending on the business’s IT requirements, it could spend up to $300,000 to buy and install a single IT hardware/software item. The good news is you can save money by simply outsourcing your business’s information technology needs. This allows you to focus on running and growing your business instead of worrying about IT personnel hiring costs or hardware/software installation costs

Reduce Inefficiency

A business with a healthy bank balance can easily buy and install the required IT hardware and software in its premises. However, this can create inefficiencies that could make such a business uncompetitive. For instance, consider a scenario where an in-house server or database crashes making it impossible for employees to access client details or product price lists. Operations would halt completely as in-house IT personnel diagnose and fix the problem. Consumers who rely on such a company’s products/services could jump ship and take their business elsewhere. Over time, frequent IT outages could make such a business inefficient and uncompetitive. The average cost per hour of business disruption is a staggering $110,000. This is a huge sum of money for any business. This is where IT outsourcing comes in handy.

Scale-up Quickly

If you run a fast-growing business, you should be able to scale up operations as quickly as possible. However, this may be hard to pull off if you opt to set up an in-house IT department. On the other hand, cloud-computing technologies have made it easy to scale up business operations within a short time. Outsourcing IT services has many advantages including reducing inefficiency, saving money, making it easy to scale up quickly, as well as freeing up financial and human resources for other purposes. This can help a small business or startup to grow quickly and even expand into new markets.

Businesses Today Require Cost-effective Managed it Solutions

Your IT system is the brain, heart, lungs and circulatory system of your business. Just like you wouldn’t trust any doctor to handle your health, you shouldn’t trust your IT system to any just anyone or any company. You need and deserve a Managed Service Provider who is reliable, trustworthy, capable and who provides cost-effective IT solutions.In these tough economic times, you’re probably watching every dollar you spend. You might think you can save money by using in-house IT support but think again. Most companies using in-house support end up paying more in the long run-in lost productivity and efficiency than if they hired a competent MSP to handle their ongoing IT needs.In-house IT support costs you more money in payroll, benefits, taxes, insurance, training, sick leave, etc. In addition, some in-house “experts” aren’t really that; technology is changing so rapidly that they can’t keep up with all the certifications they need. In addition, they get paid no matter what, so they may simply maintain your old system, never considering if other IT solutions could benefit your business. — And, who’s keeping tabs on them?Any finance director will tell you how difficult it is to manage an IT staff when you don’t know yourself what they should be doing. By hiring a reputable, qualified MSP who provides cost-effective IT solutions you can actually save money in the long run.

Firebrain Solutions Managed Service Provider Will

  • Attempt to reduce your hardware, software, service and support costs.
  • Give you an improved quality of service with fewer IT failures and work downtimes, so the efficiency of your operations is increased.
  • Provide access to the most current, state-of-the-art products and applications without you investing in expensive equipment and software licenses.
  • Respect your IT budget and prevent expensive IT surprises.
  • Prevent IT issues before they occur and proactively monitor your network.
  • Provide support and service from technicians who are trained on the latest technologies, software and equipment.
  • Provide service level agreements with clearly defined goals, offering review periods so you can grade them on their performance.
  • Mitigate the risk of staff leaving with valuable IT knowledge.
  • Provide remote access for service and support with 24/7 help-desk hours.
  • Have technicians with up-to-date accreditations, such as Microsoft Partner certifications that you don’t have to pay for.
  • Meet compliance demands for legal, health and government regulations.
  • Ensure the security of your data and IT infrastructure with offsite data centres.

And more!

Having a partner who is dynamic in nature and who is willing to address solutions and deliver captivating results is certainly more advantageous than investing in resources like new employees or technology. Having an experienced partner helps you to indirectly share the workload with a bunch of qualified professionals.The right MSP can reduce your IT administration costs by up to 50%, substantially improve the productivity of your employees, eliminate work downtimes, and keep your network secure 24/7 no matter what disaster strikes. Your business deserves to run at its highest efficiency, and that can only be done when your networks are operational.It’s wise to consider associating with a managed service provider if you feel that the business growth is being prohibited or if you observe the drop in quality of service. For 20 years, the team at Firebrain Solutions has successfully helped clients across Canada by providing a wide range of IT solutions and network security services. We have the discipline and the track record to consistently deliver a high-quality service. With fully managed IT services from Firebrain Solutions with offices in Toronto and Calgary, we take complete responsibility for your technology requirements, including vendor management and maintenance, remote and telephone support, system updates and expert advice at every step of the process.